Delivery Information
At The Alloy Wheel Company, we aim to dispatch all orders as quickly and safely as possible.
Order Processing
Orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).
Once your order has been dispatched, you will receive confirmation and tracking details where available.
Delivery
Delivery times vary depending on product availability and courier services.
Please note that delivery times are estimates and may be affected by courier delays, manufacturer availability or circumstances outside of our control.
Delivery Inspection Policy
Please inspect all goods carefully upon delivery.
- All goods must be thoroughly inspected before the delivery driver leaves where possible.
- Any visible damage, missing items or incorrect products must be reported to us within 48 hours of delivery.
- Photographs of the packaging and any damage must be provided to allow us to investigate with the courier.
- Damaged goods must be retained in their original packaging to be eligible for review, replacement or return.
- Failure to retain the original packaging may affect our ability to process a claim with the courier.
Incorrect Delivery Information
Please ensure all delivery details provided at checkout are correct.
We cannot accept responsibility for delays, losses or additional delivery costs caused by incorrect information supplied by the customer.