Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more. If you need further assistance, our support team is here to help.
General Questions
What is your telephone number?
If you've got a technical question or you'd like an update on your order please try emailing us first.
If you prefer to talk, simply call us on +44 (0)1865 959 000
Are wheels genuine / original?
Are the wheels and accessories on your website factory parts?
Can other info be added to an invoice?
How does billing work?
How do I change my account email?
What's included?
Are centre caps included with the wheels?
This depends on the wheel brand. Please read the details on the wheel's product page. If there is contradictory information please email us. We do sell centre caps separately for Audi, BMW, Brabus, Mercedes, Mini, Porsche and Smart Cars.
Are bolts included with the wheels?
Fitting and Mounting
If I buy wheels and tyres together, do tyres come pre-mounted?
Yes, if you buy compatible wheels and tyres together, tyres will come pre-mounted on wheels. This includes inflating and balancing. Your order will arrive ready to fit to your vehicle.
Do you offer mobile or service center fitting?
Pricing & Payment
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Maestro, American Express, JCB, Sofort, EPS, GiroPay and iDeal. We also offer finance for UK customers and accept bank transfer from European customers.
Do your prices include VAT?
What currencies do you accept?
Do you accept wheels in part exchange?
Ordering & Delivery
When will my order be shipped?
All orders are processed and despatched from our logistics centre in Germany, which operates a Just-In-Time inventory system.
Most items are not held in physical stock but are sourced from our suppliers after you place your order. Availability statements such as "Usually available in 3–5 working days" reflect typical lead times for items to arrive at our warehouse from the manufacturer.
Once received, your order will usually be despatched the next working day.
Our Just-In-Time logistics allow us to offer a much broader range of alloy wheels with minimal delay.
Please see our delivery info page for detailed shipping times to your area.
Where's my order?
Do you ship internationally?
Can you deliver to my work address?
Can you deliver to a garage?
How long does shipping take?
Customs Fees and Import Duty
Can you declare a low shipment value?
We are obliged to make accurate and complete customs declarations using the actual value of the products purchased. You can calculate the duty or tax that you may be liable for by using a Duty Calculator.
Will I have to Pay Import Duty or Customs Fees?
Aftersales Questions
Where are the accessories I ordered with my wheels?
Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection — don't throw packaging away until it has been checked.
What is your return and exchange policy?
Trade Sales
Do you sell to trade customers?
Yes, we sell to trade customers around the world. Selling OE wheels, tyres and associated parts for German car manufacturers at lower lead times than traditional channels.
We provide fast and cost effective shipping options via UPS, including; airfreight and ocean freight pallets and container loads. Please email us for details.
My company is VAT Registered, Do I have to Pay VAT?
